A FEW HELPFUL ANSWERS
Good to know.
From choosing your size to bringing your order home.
Which size should I choose?
Each product has a size guide with body measurements and garment dimensions. Standard sizes run from XS to XXL; the single waffle robe uses XS/S, M/L and XL/XXL. Measure yourself and compare with the guide; the fit notes explain the silhouette.
How should I care for my homewear?
Follow the care instructions on the product page and the garment label. Cotton jersey, modal, waffle, double gauze, brushed blends, and sweater knits have different washing and drying needs.
Where do you ship?
We ship to all 50 United States and Washington, D.C. U.S. territories and APO/FPO/DPO addresses are excluded.
How much is shipping?
Standard shipping is free on every order. No minimum purchase is required.
When can I expect delivery?
Handling takes 1–2 business days; transit after dispatch takes 3–4 business days. The combined estimate is 4–6 business days, subject to the business-day and cutoff rules. Delivery estimates are not guarantees. Business days are Monday through Friday, excluding U.S. federal holidays.
How does the order cutoff work?
Our order cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed at UTC−06:00 throughout the year and not adjusted for daylight saving time. Orders placed before the cutoff on a business day use that day as the processing start date. Orders placed at or after the cutoff, on a weekend, or on a U.S. federal holiday use the next business day.
Can I return an item?
Request a return within 30 days of delivery. Items must be unused, unworn, unwashed, in original condition and packaging, with tags intact where provided. There is no restocking fee. Email [email protected] with your order number and reason before sending an item back.
Who pays for return shipping?
We cover return shipping for company error, damaged items, or defects. For change-of-mind returns, the customer covers return shipping. There is no restocking fee.
When will an approved refund arrive?
Approved refunds are returned to the original payment account within 10 calendar days.
How is a payment authorized?
When submitting a payment, you authorize the amount displayed at checkout through the selected payment method, subject to successful processing. A failed or canceled payment does not complete a purchase.
How do I know an order is accepted?
An order confirmation communicates acceptance after the relevant payment and order checks. If you need help with an order status, contact our support email with the details available to you.
How can I contact you?
Email [email protected] or use our Contact page. Our company address is 6 Rue Garcia Lorca, 30900 Nîmes, France.